REFUND AND RETURNS POLICY
LEGEND BARBERS OLDHAM LIMITED is committed to providing customers with high-quality beauty and hair care products, and to ensuring that every order is fulfilled smoothly. Please read the following Refund and Return Policy carefully before making a purchase.
1. Final Sale Policy
All products are sold on a “Final Sale” basis. Unless a product is defective, we do not accept requests for returns, exchanges, or refunds.
2. Acceptable Grounds for Return/Refund
We will consider requests for returns or refunds only under the following circumstances:
The product has a manufacturing defect.
The product was visibly damaged during shipping.
The product received differs significantly from the description in the order.
3. Eligibility Criteria
To request a refund or return, the following conditions must be met:
You must contact us within 7 days of receiving the item.
You must provide clear photographs or videos as evidence.
The item must remain unused or in a state of only minimal inspection.
4. Resolution Process
Upon verifying the situation, we will offer one of the following solutions, depending on the specific circumstances:
Replacement with an identical product.
Provision of a substitute product.
A partial or full refund (depending on the situation).
5. Non-Refundable Situations
The following situations do not qualify for a refund or return:
Return requests based on personal reasons (e.g., dislike of the product, change of mind).
Products that have been used or damaged by the customer.
Requests submitted after the specified time limit (7 days) has elapsed.
Issues arising from improper use of the product.
6. Refund Processing Time
Once a refund request is approved, the refund will be processed via the original payment method. It typically takes 5–10 business days for the funds to appear in your account (the exact timeframe depends on your bank or payment provider).
7. Shipping Costs
Unless the product is defective, the customer is responsible for covering the cost of return shipping.
8. Contact Us
To request a refund or return, please contact us at:
Address: 193 Huddersfield Road, Oldham, England, OL1 3PA
Email: legendbarbersoldham@hotmail.com
Phone: +44 7846 31728
