FREQUENTLY ASKED QUESTIONS

LEGEND BARBERS OLDHAM LIMITED is dedicated to providing our customers with a clear and professional shopping experience. Below are answers to some of the most common questions customers ask during the shopping process.

1. What types of products do you sell?

We specialize in selling professional grooming and hairdressing products, including cutting tools, styling tools, and barbering accessories, suitable for use by professional barbers, hair salons, and individuals.

2. Do you offer international shipping?

No. We currently offer shipping exclusively within the United Kingdom; we do not support overseas shipping at this time.

3. How long does it take for an order to arrive?

Our standard delivery time is 2–5 business days.

Orders are typically processed and dispatched within 1–2 business days.

Specific delivery times may vary slightly due to logistics factors or public holidays.

4. Which shipping carriers do you use?

We typically use the following shipping services for delivery:

Royal Mail

Evri

DPD UK

UPS UK (for select orders)

5. Can I return items or request a refund?

All products are sold on a “Final Sale” basis. We do not accept returns or issue refunds unless the product is defective or has been damaged during transit.

6. What should I do if I receive a damaged or incorrect product?

Please contact us within 7 days of receiving your order and provide photographic or video evidence of the issue. We will assess the situation and arrange for a replacement or refund accordingly.

7. How can I contact customer service?

You can contact us via the following methods:

Email: legendbarbersoldham@hotmail.com

Phone: +44 7846 31728

8. How can I track my order?

Once your order has been dispatched, you will receive an email containing a shipping tracking number. You can use this number to check the delivery status directly on the respective shipping carrier’s website.